What's a good after-hours answering service for a plumbing or HVAC company?
Abel answers your calls 24/7, nights and weekends included, so an after-hours call is answered on the first ring instead of going to voicemail. It asks whether the job is an emergency, books it onto your calendar, and texts the customer a confirmation.
After hours with Abel
Abel answers the same way at 2am as at 2pm, from your hours, services, pricing and service area. It asks whether the job is an emergency or standard and records it with the booking, so you can see which calls need you first.
If a caller asks for a person, Abel can transfer them to your main number. If a caller describes an immediate risk to life or safety, Abel tells them to contact emergency services first. Abel is not a substitute for emergency services.
Every call is logged in your dashboard with the customer's details and job notes.
What it costs
Pro is $47 USD a month for up to 50 calls a month. Team is $97 USD a month for up to 150 calls a month and adds a custom greeting script. Enterprise is priced on request.
Paid plans start with a 14-day free trial (card required), then renew monthly until you cancel. Cancel any time from Billing in your account menu; cancelling during the trial means you are not charged.
Setting it up
You set it up yourself, in one sitting, with no sales call: business details, services, hours, then a short interview about how you want calls handled.
Abel is built for businesses in the United States. Each business gets a dedicated US phone number, set up after checkout; texting turns on after carrier registration.
You can hear a demo receptionist branded with your business name at abelhq.com/try before you sign up.
Common questions
- How much does Abel cost?
- Pro is $47 USD a month for up to 50 calls a month. Team is $97 USD a month for up to 150 calls a month and adds a custom greeting script. Enterprise is priced on request. Prices exclude tax.
- Is there a free trial?
- Paid plans start with a 14-day free trial (card required), then renew monthly until you cancel. Cancel any time from Billing in your account menu; cancelling during the trial means you are not charged.
- Where does Abel work?
- Abel is built for businesses in the United States. Each business gets a dedicated US phone number, set up after checkout; texting turns on after carrier registration.
- Can I hear it before I pay?
- You can hear a demo receptionist branded with your business name at abelhq.com/try before you sign up.